When offering (part of) the learning material that your student needs to go through digitally (e.g. a movie to watch, an interactive exercise, etc.), you should provide enough technical support, for example by providing a communication medium where your student can ask questions.
As an e-coach, you do not only have a content and social related role but also a technical-organisational role.
Good technical support can be organized in advance :
Example: How to log in, how do the functionalities work, what can you test before taking part in a webinar, …
Create realistic expectations about the responsiveness of the teacher. This should be done before the implementation and actual start of the course.
It is of course convenient if you know the used tools and environment well yourself. If this is not the case, then it is important that you get sufficient support yourself. What can help is …
For example : an email address or phone number
You could possibly ask them as ‘sparring partner’ to test the functionalities in your teaching scenario.
As a novice online trainer, it is even better to provide the technical support together with a colleague/trainer. In this way you are certain you have a technical assistant you can count on, and thus you can focus on the content and social support during the moments of contact.
